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dariol14454137
Participant
September 27, 2019
Question

Open multiple PDFs from a Shared Network Drive (in Windows Server 2019)

  • September 27, 2019
  • 4 replies
  • 9665 views

I have a Shared network Drive in a Windows Server 2019. In the File Explorer, I can double click in one PDF and it opens ok, but when I try to open the second one, it does not work. I have to close the first one to open the second.

If I try to open from inside the Reader DC, by clicking FILE, then OPEN... it works.

I am able to open multiple XLS, and DOC (with MS office) Files.

any idea?

This topic has been closed for replies.

4 replies

M
MayneAdmin
Participant
June 1, 2020

Not OP, but i just moved our company shares from a 2012R2 DFS share to 2019 DFS share overnight and this issue popped up. Our clients are running windows 1909 and adobe latest 20.009.20065 and i can confirm the same issue is still occuring. It can be "bypassed" by turning off "Protected Mode at startup" but this is not something we are willing to disable.

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 18, 2020

Hi there

 

We are sorry to keep you waiting.

 

This issue is already reported the engineering team and they are working on it to find the fix.

 

We will share the update as soon as we will hear anything form them.

 

Thanks for your time and patience.

 

Regards

Amal

haneg3972064
haneg3972064
Participating Frequently
September 7, 2020

Hello,

 

I confirm that with version 2020.012.20041 (file version 20.012.20041.1044 and base =20.3072) it's working ! Thanks !!!

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 20, 2020

Hi there

 

A new version of Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version and see if that works. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

haneg3972064
haneg3972064
Participating Frequently
May 25, 2020

Hi Amal, 

 

I tried but, unfortunatelly, still the same issue..

Best regards

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 29, 2020

Hi there

 

We are sorry to hear that the issue still exists. A new optional update got released version 20.009.20065. Please try updating the application and see if that works. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 20, 2020

Hi there

 

A new version of Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version and see if that works. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 30, 2019

Hi Darlor

 

Apologies for the delay in response. As described above, you are not able to open multiple PDF from a shared network drive, correct?

 

What is the version of the Adobe Acrobat/Reader installed? To check the version of the application please use the help article  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Check for any missing update and try updating the application. Go to Help > Check for updates. To know more about the latest version please use the help article - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Please try to add the file and folder location to the Application. Go to Edit > Preferences > Enhanced security > Add File and Add Folder Path > Click OK and check.

 

For testing purpose, please try to turn off the protected view. Go to Edit > Preferences > Enhanced security > Turn off the protected view and uncheck the Enhanced Security and restart the application and check.

Note: Please turn on the security after testing, irrespective of the result.

 

Let us know if that works for you.

 

Regards

Amal

A
Anonymous
October 28, 2019

Hello,

 

we are also experiencing the same issue with Windows 10 Version 1809/1903.  It works when we turn off the protected view.

 

I have just updated the Acrobat Reader to the latest version 2019.021.20049 but the issue is still not fixed. I also saw another thread about this issue https://forums.adobe.com/thread/2647793

 

Please let me know about the status.

 

Regards,
Stefan

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