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F
fjsc3
Participant
October 27, 2018
Answered

"Open with Adobe Acrobat reader" doesn't work

  • October 27, 2018
  • 2 replies
  • 1268 views

Hi all,

I have both Acrobat X Standard and Acrobat Reader DC (latest version) installed on a Windows 10 PC.

The startup services (eg Acrobat assistant, Speed launcher, etc) are disabled.

Everything works fine, except "Open with" Reader.

If I choose "Open with" Acrobat Reader, or open the file from command prompt, 2 copies of AcrRd32.exe show up on the services list, but nothing happens on screen.

However, if the same pdf file is opened from inside Acrobat Reader File>>Open, it works as intended.

What can I do to restore normal behaviour?

regards,

Ze

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi All,

    Sorry for the delay in response.

    Are you still facing this issue? If yes, try disabling protected mode by going into Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup > click OK and try again.

    Note: Disabling protected mode is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

    If this works, then you may-

    1- Re-enable protected mode by navigating to Edit > Preferences > Security (Enhanced)

    2- Relaunch Reader as an administrator: Run an Adobe program as administrator | Windows 7, Vista

    as it could be a user account issue.

    Regards,

    Akanchha 

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 21, 2018

    Hi All,

    Sorry for the delay in response.

    Are you still facing this issue? If yes, try disabling protected mode by going into Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup > click OK and try again.

    Note: Disabling protected mode is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

    If this works, then you may-

    1- Re-enable protected mode by navigating to Edit > Preferences > Security (Enhanced)

    2- Relaunch Reader as an administrator: Run an Adobe program as administrator | Windows 7, Vista

    as it could be a user account issue.

    Regards,

    Akanchha 

    T
    torsten w.22345218mg6d
    Participant
    January 18, 2022

    you lost me

     

    T
    torsten w.22345218mg6d
    Participant
    January 18, 2022

    I give up. your instructions are in english and my computer speeks danish.

    have a nice day.

    F
    fjsc3Author
    Participant
    November 5, 2018

    Anyone?

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