Skip to main content
C
c135631
Participating Frequently
February 13, 2018
Question

Opening Adobe Reader 11

  • February 13, 2018
  • 1 reply
  • 645 views

I am running Windows 10 operating system.  Suddenly several weeks ago, I found that I could not open Adobe Reader 11.  Up until that moment, I had never, ever had an issue with the Reader.  Now, I can only open the Reader as an administrator and I have changed a dynamic to always open unprotected.  But, I cannot simply click on the icon and open the Reader. 

Assist please if someone can.

Thanks,

Bruce

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 14, 2018

    Hi Bruce,

    From the above information, if I understand correctly  the application has stopped launching? Or whenever you try to open, it doesn't launch with running as administrator?

    As you are running Adobe Reader XI, have you installed in latest patch or updated the application recently? You can launch Adobe Reader XI>Help>Check for update. Or Release Notes | Adobe Acrobat, Reader 

    have you tried updating it to the latest version Adobe Reader DC? Try installing this and see if that works smoothly for you- Adobe Acrobat Reader DC Install for all versions

    Regards,

    Akanchha

    C
    c135631Author
    Participating Frequently
    February 15, 2018

    Your observation is only partially correct. It is true, I cannot launch the reader; period end of discussion. However, the only way that I can open it is to do so as the administrator.

    The suggestion to download a patch or looking for updates via the help tab only yield a notice that Acrobat Reader 11 is no longer supported.

    I have absolutely no interest in Adobe Acrobat Reader DC.

    Thanks and best regards,

    Bruce

    A
    Adobe Employee
    apangasa11851843
    Adobe Employee
    February 19, 2018

    Hi Bruce,

    The support for Adobe Reader 11 has ended. Kindly upgrade to Adobe Acrobat Reader DC Install for all versions.

    To know more about Adobe Acrobat Reader DC, please visit Answers to some of the most frequently asked questions about Adobe Acrobat Reader DC.

    Thanks

    Ankit

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices