Participant

Question

Out of Memory error after upgrading to Reader X

Forum|Forum|15 years ago
January 31, 2011
15 replies
124373 views

We have several PDF documents that work fine on Reader 9. But after upgrading to Reader X, the files will not open. Instead, they report an Out Of Memory error and a blank document opens instead. Removing Reader X and re-installing Reader 9 corrects the issue. This has been reproduced on 3 different PCs running both Windows XP and Windows 7.

Any suggestions?

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A

Anonymous

I can confirm that files of any size as produced by the Fiery EFI Cyclone PDF Wrapper (version 1.3) fail to open in Acrobat Reader X. The symptom is that Reader displays a dialogue box with the message "Out of memory." After the "OK" button is clicked, a single blank page appears. The blank page cannot be printed or annotated. This affects both versions of Reader X (10.0.0 and 10.0.1) on any Windows OS that can cun Reader X (XP SP3, Vista, 7).

The workaround I use for employees at the company I support is either to downgrade to Reader 9 or use an alternative free PDF viewer. For individuals who wish to keep Reader X, I simply open the file using Reader 9 and print to PDF using PDFMaker. The resulting re-encoded PDF file is viewable in Reader X. This process should also work with any other PDF encoder.

I am curious to see if Adobe is aware of this issue and if they plan to implement a solution. The EFI Cyclone wrapper is somewhat common in Canon and Ricoh business multifunction units produced in the late '00s. Therefore, the issue affects many business users at my company and others. A solution integrated in the next upgrade (10.0.2) would be optimal.

R

rrapati

Participant

Looks like it will not be fixed in 10.0.2 according to the following document:

http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.0.2.pdf

The document says that there are no bugfixed and that 10.0.2 only is a security fix.

C

carlenejs

Participating Frequently

i agree, from the article, the 10.0.2 update doesn't not look like it will fix the issues.

i am trying to get a copy of the release to test in case the security fix somehow miraculously fixes the issue as well... (hoping and praying it will)

otherwise we will have to revert back to reader 9 until adobe brings out an actual release version with the fixes instead of what feels like beta's.

maybe adobe cannot find the fix, or they are plain ignoring the forums like this one.

i am chasing another issue, which i have seen no resolve for.

adobe please respond to this forum discussion...

C

carlenejs

Participating Frequently

at my end, i have files made distiller 4.05 and 5.05 on Mac.

any that have the following fail:

Application: FrameMaker 5.5 PowerPC: PCPrinter 8.3.1

PDF Producer: Acrobat Distiller 4.05 for Macintosh

PDF Version 1.3

so all the files made with distiller 4.05 for Mac are failing it seems.

where as the files created as following and fine.

Application: FrameMaker 5.5 PowerPC: PCPrinter 8.3.1

PDF Producer: Acrobat Distiller 5.05 for Macintosh

PDF Version 1.3

any docs that are made with distiller 4.05 for mac it seems are failing with the out of memory error.

having said that, i am not sure and havnt found any distiller 4.05 for PC etc. (if that even exists)

is there anyway to upload a couple of PDF's here?

L

LFroberg

Participating Frequently

I don't think that it's possible to upload files to the forum.

I have just tried with a file created in Adobe InDesign CS5 and it works. The file info is Adobe PDF Library 9.9, PDF version 1.4.

I am looking forward to the solution. Could an Adobe employee confirm that the problem is getting solved and will be included in the next Adobe Reader update?

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rrapati

Participant

Is there any solution for this issue?

The out of memory error happens when opening a pdf file of 2mb or larger.
When opening the same file in version 9.3.0 the document opens without any errors.

L

LFroberg

Participating Frequently

As far as I know there isn't a solution yet.

The size of the file doesn't seem to be the problem in our case. I have seen the problem with 230KB and a 2MB file. I am thinking that it might be caused by the program that made the PDF file, for example a PDF printer, Word or something different???

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rrapati

Participant

That could also be the cause.

The document that doesn't open is made by EFI Cyclone, pdf version 1.3

I've opened that same document in Adobe reader 9.3.0, used a pdf printer to convert it and now it opens.
Now the document is made by GNU Ghostscript 7.06, pdf version is still 1.3

The document has grown from 2,5mb to 6,9mb.
So indeed, it looks like it is not the size that causes the Out of memory error.

B

Brandon_Campbell

Participant

Same here. I released this to a test group and

those people are complaining about certain documents getting out of memory. Some were also complaining about access

denied error on network documents but found a temporary solution for that on another blog.

Joseph_McNamara

Participant

I am using an HP Laserjet 4ML postscript printer and Windows 7. Since upgrading to Adobe X, PDF statements from Chase credit cards give this error, while some from other banks don't. The only sure way to print pdf is using a print image. Downgrading again to 9.4.1 solves the problem, obviating the need to select "print as image". ( Reducing the size of the selected amount of text does not help, nor does following any other of the error message suggestions.)

S

Scott_SomeLargeNumber

Participant

Reader X issue:

Same issue. Some pdf documents will not open after upgrading to Reader X. "out of memory" error given. The error has no correlation to the size of the PDF or OS. This happens on XP64, XP, Win7 x64. It does correlate to where I get the pdf from. IF my copy machine scans documents into a pdf then there is an issue.

The workstations work fine with 9.x versions of reader when downgraded from X

Reboot does nothing

Reinstall does nothing

pdf from copy machine work in all versions of reader 7 8 and 9 not X

Size of pdf does not matter.

Will Adobe be issuing a fix?

Is there a simple solution?