Skip to main content
M
mortenhat
Participant
March 9, 2017
Answered

Outlook 2016 freezes when using Acrobat Reader DC "Send File as Email"

  • March 9, 2017
  • 2 replies
  • 4320 views

I have a problem that occurs when using the Acrobat Reader DC "Send File as Email", using Outlook 2016 as the email client.

The problem persists on multiple systems on newly installed Windows 10 clients, and can be consistently reproduced.

To reproduce:

  1. Open a PDF file in Acrobat Reader DC.
  2. Press the envelope icon in the toolbar: "Send File as Email ..." (using an Outlook 2016 client).
    (Outlook opens in a window with the PDF file attached)
  3. In Outlook, press the "To..." button next to the recipient field
  4. A blue "I'm busy" circle is now displayed as the mouse pointer, and the user interface is unresponsive, making it impossible to add recipients or do anything else. Buttons can't be pressed (even "Cancel") and the modal "Choose recipients" window can't be moved.

Workaround: Using Ctrl-TAB (twice) to move focus to a different program, and back to Outlook seems to fix the issue and allows recipients to be added.

The problem re-occurs if the "To..." field is pressed Again, but can be fixed Again as above.

Whether the problem resides in Outlook or Acrobat Reader DC I don't know, but it is annoying for the office workers using Acrobat Reader DC in combination with Outlook.

This topic has been closed for replies.
Correct answer

After doing Office repairs and system structure scans, tried creating new Outlook profile and the latter did the trick. 'suggest you try creating a new Outlook profile!

2 replies

A
Anonymous
April 10, 2017

We're having a similar problem with the Reader and Outlook, same versions. In our case the new Outlook email shows the attachment, but when we click "send " in Outlook we get an error "object not found".

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 11, 2017

Hi,

Could you please check if there is any update available for Reader?

To do that, launch Reader>click Help>Check for Updates

Please confirm the version of Reader installed on the machine.

To check the version, click About Adobe Acrobat Reader DC under Help menu

M
mortenhatAuthor
Participant
March 21, 2017

Using latest Acrobat Reader: 2015.023.20070

Outlook version: Microsoft Outlook 2016 MSO (16.0.7766.7080) 32-bit

A
Anonymous
Correct answer
April 10, 2017

After doing Office repairs and system structure scans, tried creating new Outlook profile and the latter did the trick. 'suggest you try creating a new Outlook profile!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices