Participant

Answered

Outlook 365 - Previewer not installed

Forum|Forum|4 years ago
May 13, 2021
5 replies
17270 views

New installation of Windows 10 and Office 365

Message is

"This file cannot be previewed because there is no previewer installed for it"

Have noticed that there is no Adobe previewer listed in the attachment handling options.

Cannot preview PDFs unless I revert to alternate PDF viewer like Nitro etc.

Have latest software and all updates from Windows, Office 365 and DC Reader installed

Any thoughts....

This topic has been closed for replies.

Correct answer Meenakshi_Negi

Hello,

Sorry for the delay in response.

Please try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine once.

Then reinstall the application from the following page: https://get.adobe.com/reader/enterprise/

Let us know if the issue still occurs.

Thanks,

Meenakshi

J

jeffd48873535

Participant

I performed a repair of Acrobat Reader and the previewer option became visibile after restarting Outlook.

R

Rupee

Participant

After trying so many fixes, the one suggested by @Meenakshi Negi worked a treat. However, after less than 24 hours, my Adobe did an automatic update and the problem returned 😞

Is there a more permanent fix that anyone has found?

Meenakshi_NegiCorrect answer

Legend

Hello,

Sorry for the delay in response.

Please try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine once.

Then reinstall the application from the following page: https://get.adobe.com/reader/enterprise/

Let us know if the issue still occurs.

Thanks,

Meenakshi

D

defaultcqsfd6u3j65rAuthor

Participant

Nope,

Did not work...

D

defaultcqsfd6u3j65rAuthor

Participant

Anyone ??

Bueller...Bueller....Bueller....

A

Anonymous

Apply
For previewer.

D

defaultcqsfd6u3j65rAuthor

Participant

???

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded