Outlook option "Save Sent Item to" disabled using send file as attachment

Question

I have a problem with an disabled outlook option when adding my pdf-file as attachment from within Acrobat Reader DC 2018.

I’m using the Archive->Send file from the reader menu. Then I select Outlook as mail program.

Before sending my email, I want to define an alternative folder where this email will be stored in after sending. But the Save Sent Item to on the Options tab is disabled and can’t be used.

Why is this option locked when opening the Outlook “send mail”-window from within Acrobat Reader DC 2018 instead of directly from Outlook?

AnandSri · Answer

Hello Karinj,Can you provide more detail on what’s going on? Would you mind sharing the screenshot of the window where the 'Save Sent Item to' is disabled? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot In Adobe Reader DC, to send a PDF as an attachment has two options, 1: Default Email application, 2: Use Webmail to add other mail services.What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC What is the version of Outlook installed?Is it a Mac or Windows machine and what is the version of the OS installed?We’re here to help, just need more info.Thanks,Anand Sri.

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