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J
jackb95906758
Participant
June 15, 2017
Question

payin for a subscription and not being able to sign in!!!

  • June 15, 2017
  • 1 reply
  • 420 views

Hello,

I am trying to sign into my software and I keep getting the same message. I can login online, I've changed my password and have no firewall issues. Really poor service. How Do I FIX this!?

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 15, 2017

    Since Reader is FREE, I'm really now sure what you are paying to use

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

    -and 'looping' https://forums.adobe.com/thread/1504792

    J
    jackb95906758Author
    Participant
    June 15, 2017

    If you want to use some of the extra features you have to pay a subscription though. for example, convert to word. Which would be a really useful feature if I could sign in.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    June 15, 2017

    Can you use it here  https://cloud.acrobat.com/exportpdf ?

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