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Andrea27243658i8ep
Participant
November 21, 2022
Question

Paying for Adobe Acrobat and Adobe Reader but unable to verify my account or use the Apps

  • November 21, 2022
  • 1 reply
  • 197 views

I have been paying for Adobe for years and every six months I get a message that I don't have access ... even though I am still paying.  Then the only way I can get access again is if I buy a new product.  I have to pay for two and then in 6 months it starts all over again.  It is so frustrating.  And there is no chat function.  Sooooo frustrating.  I hate this product.

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
November 21, 2022

- Reader is free.

- Payment is usually monthly, once every 6 months.

- What exactly are you paying for?

- There is a chat function in the Adobe support page:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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