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M
malcolmt72726987
Participant
March 27, 2018
Question

Payment confusion

  • March 27, 2018
  • 1 reply
  • 525 views

I thought that I had signed-up for a month of Adobe conversions, as I had a

project to accomplish, only to find that I had signed-up for a continuous

membership on a monthly basis. Maybe the wording of the contract is

ambivalent?

Yours Faithfully,

Malcolm Turner

[details removed ussnorway]

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 27, 2018

    Hi Malcolm,

    I have checked that you have already canceled the service.

    If you wish to purchase the Adobe Export PDF subscription, please refer this help document Export PDF to Word or Excel online | Adobe Export PDF and check the price and plans by scrolling down on that page.

    Let us know if you need any help or have any question.

    Regards,

    Meenakshi

    M
    malcolmt72726987Author
    Participant
    March 27, 2018

    I there Meenakshi, the trouble was that I paid for and used your service for the month that I required and then got charged for a second month which I didn’t need. I only contracted to use your service for a month, or so I thought and I cancelled when I got the second amount withdrawn from my account.

    Thank you for answering so promptly

    Malcolm

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 24, 2018

    Hi Malcolm,

    I have checked your account and it seems that the issue has been resolved now.

    Let us know if you still need any help.

    Regards,

    Meenakshi

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