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daniel223
daniel223
Participant
March 3, 2017
Question

PC mouse scroll wheel inop with Reader DC, Firefox and Win 10

  • March 3, 2017
  • 1 reply
  • 704 views

I can't scroll up and down with my mouse wheel in Reader DC with Firefox. It works ok with Internet Explorer. Am I the ONLY one with this problem? I've burned up a couple of hours and can't find a discussion of this problem anywhere.

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1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 4, 2017

Hi daniel223,

Could you please try restarting the computer and see if the issue still persists?

Are you trying to view a pdf file in Mozilla Firefox?

daniel223
daniel223Author
Participant
March 4, 2017

Yes.I've restarted and restarted. I reinstalled Acrobat DC and restarted. No change. It will scroll if I put the cursor on the scroll bar and pull (or click at the ends of the scroll bar) but NO scrolling with the scroll wheel.  And yes, I'm trying to view in Firefox. I've seen no scrolling problem with IE.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 5, 2017

Could you please try resetting Firefox by launching Firefox>press F10 on the keyboard>click on Help>Troubleshooting Information>cilck Refresh Firefox?

(Refreshing Firefox will restore it to its default state removing all customizations)

Let me know how it goes.

Thank You,

Shivam

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