PDF Cannot be opened without crash

Forum|Forum|8 years ago
August 9, 2017
4 replies
2139 views

Can anyone open this US Government I-9 file https://www.uscis.gov/system/files_force/files/form/i-9.pdf?download=1 ?

Everytime I, or anyone I know, tries to open it Adobe Reader DC crashes with reference to EScript.api

reader crashes

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

K

kodyl95020947

Participant

Updated this morning to version 17.012.20095 and it has fixed our issue with the i9 form.

S

SQNAdministrator

Inspiring

What's the ETA for the fix?

AshuMittal9644438Correct answer

Adobe Employee

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

AshuMittal9644438

Adobe Employee

Hi Oritsky

We are aware of this issue introduced by our latest update. We are working on a fix/resolution soon, and will keep you posted.

Thanks,

-ashu