Skip to main content
C
cherylm5583131
Participant
October 7, 2019
Question

PDF changing colour and pixelating

  • October 7, 2019
  • 2 replies
  • 778 views

Please Help, my pdf keeps pixelating and going black. see screenshot below. TIA.

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    October 9, 2019

    Ok, I'm seeing one common thread here - Vega graphics. Would love to hear from anyone else with the same problem, what is their video card and drive.

    C
    cherylm5583131Author
    Participant
    October 13, 2019
    So can you help me solve my problem?
    T
    Test Screen Name
    Legend
    October 13, 2019
    No, I can't. Except that, by collecting information, this may lead to an understanding of it, and the community may be able to find solutions. That's what community forums are all about. (This isn't tech support).
    T
    Test Screen Name
    Legend
    October 8, 2019

    I've seen one or two reports of this horrible effect. We may need to collect info to compare. Please let us know

    * the exact version of Acrobat or Reader you are using

    * the exact operating system version

    * the graphics card you are using

    * the graphics driver version

    Some of this info may be awkward to collect so please tell us which ones you will need us to guide you with.

    C
    cherylm5583131Author
    Participant
    October 9, 2019

    Adobe Acrobat DC

    Windows 10 1903

    64 Bit operating system

    Graphics card AMD Radeon(TM) Vega 3 graphics

    driver version 26.20.11012.1

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices