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brettd83741565
Participant
March 29, 2017
Question

PDF Convert to Word

  • March 29, 2017
  • 2 replies
  • 879 views

Hi

Everytime I try to convert PDF to word it comes up with a box that says Error occurred whilst signing in. Yet I had already signed in

    This topic has been closed for replies.

    2 replies

    Poorvi Singhal
    Community Manager
    Community Manager
    March 30, 2017

    Hi,

    Please update your application from Help > Check for updates and let us know the version from Help > About Acrobat Reader DC.

    Kindly share the snapshot of the error message you are observing.

    Also, can you try the workflow using the online service: https://cloud.acrobat.com/exportpdf , let us know how it goes.

    Regards,

    Poorvi

    brettd83741565
    Participant
    April 10, 2017

    Hi

    The Acrobat Reader is Adobe Reader X1

    And this is the error message

    Regards

    Brett

    Brett Davies

    [Personal information removed]

    Poorvi Singhal
    Community Manager
    Community Manager
    April 11, 2017

    Can you please share the error message?

    Also, kindly update your application form Help> Check for Updates and try the workflow.

    If you are still unsuccessful, download and install latest Adobe Reader DC from Adobe Acrobat Reader DC Install for all versions

    Let us know how it goes.

    Regards,

    Poorvi

    Claudio González
    Legend
    March 29, 2017

    Platform? OS version? Exactly how are you trying to convert your files to Word?