PDF does not open within Internet Explorer

Question

We are having an issue when attempting to open a PDF in Internet Explorer with it not displaying.  A new tab opens with a blank page.  We have tried compatibility mode as well as adding the site to trusted sites, however, the issue persists.  We've reinstalled Adobe Reader several times with the same results. The only thing that temporarily seems to work is rebooting the PC.  The next day, however, the issue arises again.  Could this be related to a Microsoft update?

AnandSri · Answer

Hello LeapfrogSupport

We apologize for the inconvenience caused, as per the description above, you are not able to view PDF file in Internet Explorer, is that correct?

Please refer and try the solutions in the following KB docs Troubleshoot viewing PDF files on the web

Display PDF in browser Adobe Acrobat, Acrobat Reader

If the issue persists, please share the following details:

Dot version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
The version of operating system installed.

Let us know how it goes.

Regards,

Anand Sri.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded