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Vivi18
Participant
July 16, 2021
Question

Pdf download and highlight error

  • July 16, 2021
  • 1 reply
  • 321 views

He querido usar la app para resaltar documentos de gran peso pero,estos tardan mucho en descargarse, cuando lo hace también tarda en abrir o lo hace paulatinamente o desenfocado. Además cuando comienzo a resaltar muchas veces no reconoce la función o resalta todo un párrafo entero y no sólo la palabra que escogí.

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
July 16, 2021

Hi Vivi,

 

Thank you for reaching out and sorry for the trouble.

 

As you have mentioned above, the files take a long time to download. Is it a large file?

Did you check if the issue occurs with particular files or with any files?

Would it be possible to share the file with us?

Share the Acrobat Reader DC and OS version on the machine.

 

Thanks,

Meenakshi

 

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