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PDF downloaded from Chrome automatically opening in Acrobat Reader

Forum|Forum|2 years ago
October 24, 2023
26 replies
280701 views

We had a user report an issue to our helpdesk yesterday, she was downloading a PDF document via Chrome, and the document was opening up in Adobe Reader automatically.

We checked the settings in Chrome and it was not set to automatically open Adobe Reader after downloading the PDF, and the Adobe Reader extension was not installed, so we weren't sure why this was happening.

On further investigation we found a setting in the Preferences - General tab called "Open PDFs automatically in Reader when they are downloaded in Chrome browser". Initially when we tried to turn this setting off it would re-enable itself when we closed and reopened Adobe Reader, however clearing the user's preferences from the registry and trying again worked for us. The setting is under HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen - bIsAutoDocOpenFeatureEnabled dWord 1.

The user is on the current DC build 2003.006.20360.

Has anybody else experienced this, and is there any further documentation available about this feature?

Correct answer KumarVishal

Open installed Adobe's PDF software on your PC. (I'm sharing steps w.r.t MacBook)

Click on "Acrobat" on top left corner.
Click on "Prefrences".
De-select the check box next to "Always open PDFs downloaded from the web".

Restart you software. see images for ref:

Step 1:

Step 2:

K

KumarVishalCorrect answer

New Participant

Open installed Adobe's PDF software on your PC. (I'm sharing steps w.r.t MacBook)

Click on "Acrobat" on top left corner.
Click on "Prefrences".
De-select the check box next to "Always open PDFs downloaded from the web".

Restart you software. see images for ref:

Step 1:

Step 2:

JR Boulay

Braniac

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

S_S

Community Manager

Hi @ariel_5442,

Hope you are doing well.

We are glad to know that it worked for you.

Please feel free to leave an upvote on the statement for better reach to similar users searching for answers.

Regards,
Souvik.

D

darren_1294

New Participant

I changed all of the values to 0 and this solved the problem.

A

ariel_5442

New Participant

I tried everything else. None but only this worked for me. Thanks so much!

For detailed steps:

1. To open Registry Editor, press the Windows key + R to open the Run dialog box. Type "regedit" in the Run dialog box and press Enter or click OK.

2. Enter this path "Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen".

3. Right click on the items that have (1) under Data. And edit the value from 1 to 0.

S

SteveFamilyMan

New Participant

THANK YOU SOOOO MUCH!! This was driving me CRAZY!! but your post solved it for me. I really appreciate it!

I don't know what Adobe's problem is...they're constantly shoving themselves into my face, constantly trying to be the default PDF handler, constantly trying to install the Chrome extension, constantly bugging me with suggestions when I do use Acrobat Reader. It's like just make a good product (which Acrobat Reader does not qualify as), and then SHUT UP and let people use it if they want to. And if they don't want to use it, maybe that should be a big flashing billboard for you Adobe!!

Sorry, I digress. Back to you Shelby...THANK YOU!!

N

Nereu_Bavaresco9412

New Participant

I did all the options here, but nothing worked for me. The adobe keeps opening the pdfs after downloading.

N

Nereu_Bavaresco9412

New Participant

As last try, this resolved for me.

"2) In adobe "Preferences> Internet > unclick the "display in read mode by default," save changes, and restart your adobe"
This solves the downloaded PDFs opening automatically."

T

tracey_1107

New Participant

After going down a rabbit hole, I found I was having the same issues:

No setting available in Chrome
No setting available in Adobe, in either General or Internet tabs
None of the solutions provided in this thread were working

I finally asked a colleague to walk thru the steps with me while downloading a PDF through Chrome. When I went to Save As PDF, it was defaulted to Adobe PDF, which is why the document was automatically opening in Adobe - it's trying to print the document. I have now changed it so the document destination is Save As PDF.

Not sure if this is the issue for some, but thought I would chime in in case it can help someone.

N

Nigel_WFP

Participating Frequently

Here is where you can find the setting in Chrome. You cannot navigate to it from the settings page but if you have the direct link you can control the default setting here:
1) chrome://settings/content/pdfDocuments
Enter that into a URL and check “open PDFs in Chrome” rather than “Download PDFs.”
This solves the automatic downloading problem but does not stop downloaded PDFs from opening automatically.
2) In adobe "Preferences> Internet > unclick the "display in read mode by default," save changes, and restart your adobe"
This solves the downloaded PDFs opening automatically.

C

cindy_6482

New Participant

Yes! I have. What can I do for my PDF's to open up in Adobe Acrobat?

H

himadri_8924

New Participant

why while reading my pdf file after opening the same from google drive, on slight tapping of the file while scrolling the website from where I had downloaded the file opens up this disturbing my reading

L

L43544

New Participant

I found that on the last adobe update, a browser extension was automatically installed. I tried doing what many of the above had posted, changing to New Adobe with no luch. I also did not have the box to check to disable auto opening from chrome. Deleting the browser extension was the only fix for me.

K

Kushagr34821132dlrv

Adobe Employee

Hi @L43544

Please share the following details:

What product do you have? Acrobat or Adobe Reader?
What is the exact version of your product?
I am not sure about the browser extension being installed automatically and deleting it fixing the issue for you. I will have to take a closer look.

Please share above details and if we need more info we can maybe setup a call to resolve this for you.

+ @Meenakshi Negi to help @L43544 in collecting above info.

D

default7j6uz9r5ayks

New Participant

It is true, this is malware like behavior. I may have to uninstall and end my subscription.

K

Kushagr34821132dlrv

Adobe Employee

@default7j6uz9r5ayks Could you please update to the latest version and check if the issue persists?

A

Ajay32641618r4n3

New Participant

For Users Who use recent versions (2024)
its hidden in the preferences tab
1.Click Your Profile on the Right upper corner
2.select Preferences
3.Select General
4.Turn Of the feature Open PDFs automatically in Reader when they are downloaded in chrome browser

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