pdf file read error

Question

Hello,There was a problem reading the pdf file.Other files open well, but this file is not.Also, Some computers have this file open.-error content:The file type is not supported, or the file is corrupted and can not be opened.For example, an attachment received by e-mail has an incorrect decode.Give me solution Plz.

Meenakshi_Negi · Accepted Answer

Hi 창희이54000382,

As it is an issue with a particular file, it seems that the file got corrupted while sending through the mail.

Please ask the sender to send the file again.

Refer the work around provided in the second reply of this thread: Error Message "Adobe Reader could not open...

Check if you can open the file without any issue or not.

Let us know how it goes.

Regards,

Meenakshi

Meenakshi_Negi · Answer

Hi 창희이54000382,

Try the troubleshooting steps provided in these help document

Can't open PDF

Resolve damaged document error when opening PDF files

Check if this helps.

As you are experiencing the issue in opening the file, could you please let us know where you get this file from?

Did you download the file or you received it through an email?

Is it an issue with a particular file? Try to check if you can open other files without any issue.

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

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