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flyingelephant
Participant
September 4, 2018
Question

PDF files not opening in Adobe Reader but opening in Chrome

  • September 4, 2018
  • 1 reply
  • 641 views

I have a couple of pdf files which I'm not able to open in Adobe Reader. The message I get when trying to open them is "Can't open this file. There's a problem with the file format". The weird thing is I can open both of the files if I choose to open them with Chrome.

Every other pdf file I have opens perfectly with Adobe Reader.

Any ideas what the problem could be?

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    1 reply

    try67
    Community Expert
    Community Expert
    September 4, 2018

    Without seeing one of those files it's nearly impossible to help you with this issue.

    Can you share a sample file with us via Dropbox, Google Drive, Adobe Send & Track, etc.?