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Debra31583292tjcq
Participant
August 9, 2023
Question

PDF files will not open.

  • August 9, 2023
  • 3 replies
  • 774 views

I am using Windows 11 and Chrome. I have adobe reader installed. When I go to open a pdf file from a website it only gives me the option to 'save'. I have checked settings in Windows and Chrome. I have removed and reinstalled Adobe reader. This used to work fine. It also does this if I switch to the Edge browser. 

    This topic has been closed for replies.

    3 replies

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    Gregory31494110wlhg
    Participant
    August 10, 2023

    I don't know if it matters to anyone, but the free Adobe Acrobat DC installed on my 4 PCs without my permission. I don't like this. More importantly, the update caused the previously installed reader to fail on one of my Win 10 PCs. I spent a whole day trying to understand why. But today I download and installed the Adobe Acrobat "Cleaner" tool after using "programs and features" on Win 10 to uninstall Reader. Happily, after using the cleaner, a freshly installed copy of Adobe Acrobat DC works for me now. Kudos to whoever wrote the "cleaner". It apparently solved the problem. 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    August 10, 2023

    Hi Debra31583292tjcq,

     

    Thank you for reaching out.

     

    Please let us know how you are opening the PDF from the website.

    Are you using the Acrobat add-in on the Chrome browser to view PDFs? Could you please share the screenshot of the save option you get?

    Generally, it is the setting set in the browser for opening PDFs.  

    Sharing the screenshot or screen recording would give us a better idea about what is happening. 

     

    Thanks,

    Meenakshi

    D
    Debra31583292tjcqAuthor
    Participant
    August 10, 2023
    Good morning. I did have the adobe extension in Chrome. I have adobe reader
    installed etc. What I ended up doing was removing the adobe extension and
    using the extension PDF Editor for Chrome and it all worked fine again.
    Thank you for your response.
    Deb Ellis
    D
    Debra31583292tjcqAuthor
    Participant
    August 9, 2023

    I can open pdf files when I open in Chrome. I'm ok with that. I apparently cannot edit a pdf in adobe unless I pay more money so I'm good with what I have.

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