Andrew31760283dney

Participant

Question

pdf files will not open in Acrobat Reader on pc

Forum|Forum|2 years ago
August 19, 2023
1 reply
614 views

"There was an error opening this document. The file is damaged and could not be repaired." That is the error message when trying now to open downloaded pdf files in Acrobat Reader (64-bit latest version) on my pc with Windows 10. Older pdf files open fine. The problem files in question can be opened with Microsoft Edge browser, so the files appear to be ok. What is wrong, and what do I do to fix this??

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi @Andrew31760283dney

Sorry to hear about the trouble caused.

As confirmed, the file opens fine on the web browsers but not in the desktop application.

Please read this helpful article carefully to understand the issue's root cause and its solution.

https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

Also, if you haven't updated your application in a while, then

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

OR

https://helpx.adobe.com/reader/get-started.html

Thanks,

Akanchha