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T
T-Joy
Participant
August 25, 2021
Question

PDF files with embedded different page sizes choke my printer

  • August 25, 2021
  • 1 reply
  • 292 views

I have PDF files that contain letter-size pages, legal-size pages, and other non-standard-size pages (e.g., A4). My new Brother L6200DW printer chokes on the non-standard size pages, no matter what Adobe options I select. Brother support tells me it's an Adobe issue. Support won't talk to me because I'm using the free Reader product. Any tips?

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1 reply

Amal.
Amal.
Legend
August 26, 2021

Hi Tjoy

 

Hope you are doing well and sorry for the trouble. As described the printer chokes when you try to print the non standard size pages.

 

Is this a issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and check.

 

Do you get any error message when the printer chokes on printing the file? If yes, please share the screenshot of the same for a better understanding.

 

Also make sure you have the latest version of the Acrobat Reader DC installed. Go to Help > Check for updates and reboot the computer.

 

Also, please check the steps shared in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

 

Regards

Amal

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