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patrickc42260167
patrickc42260167
Participant
February 13, 2018
Question

PDF Freezing

  • February 13, 2018
  • 2 replies
  • 470 views

I have never had any problems opening, viewing or moving around on a PDF however in the last month or so the screen freezes up and can not control the PDF Page so I am forced to Cntrl Alt Delete out....I can however open in Google Chrome and works fine,

Can anyone help with this issue?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    apangasa11851843
    Adobe Employee
    February 19, 2018

    Is the issue seen on all files or certain files?

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 14, 2018

      Hi Patrickc,

      I assume that you have been referring to the desktop application Adobe Reader DC which is causing the application freeze?

      Would you try installing the latest patch- Release Notes | Adobe Acrobat, Reader  and see if that helps you solving this problem.

      Also, you may check the related help document and follow the further troubleshooting steps- Troubleshoot errors, freezes | Adobe Reader | Windows

      Let us know if it doesn't help.

      Regards,

      Akanchha

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