Participating Frequently

Question

PDF Icon is not more visible in Email attachments since updated to Mac OS Ventura

Forum|Forum|3 years ago
October 27, 2022
48 replies
64079 views

Since I updated my Imac to Mac OS Ventura the pdf attachements to Emails using Outlook for Mac, doesnt show the adobe icon anymore. Instead of that a little grey icon is showed. Preview and file open are working ok. I contacted Apple and they informed me that the problem lies in the logic how this icons are showed and that this is something Adobe has to adapt.

Can you help me to fix this issue?

Mac

This topic has been closed for replies.

Show previous replies

V

valdemar1977

Participating Frequently

I can confirm that it is not a Adobe bug. I'm using another pdf reader and my pdf-file icon is blanc in Mail, MS Outlook and in the Dock, but in Finder all is ok. The same situation with ZIP files (I have installed and using Keka instead of standart archiver). Update to 13.1 don't fix it.

F

Fadi27645072m2xi

Participant

I have the same problem. When I attach a Microsoft file (Word or Excel) or a pdf file to Microsoft Outlook or to Mail, it appears with a blanc rectangle not displaying the icon type of the file. I tried to uninstall Microsoft and reinstall it and I got the same issue. I lunch the Safe Mode and also same issue. Nothing was working to resolve this issue.

M

Maarten27585447uxl4

Participant

This ia not an Adobe issue. I don't use Adobe and I have the same problem. The PDF files are blanc in my mail, but in the Finder they are fine. Once you add a PDF to your dock it's also blanc.

W

wlym

Known Participant

Hmmm... maybe I blamed Adobe too soon then. It's just there are so many bugs in CC (and they can go years unfixed) that I'm a bit triggered! My bad nonetheless.

Clayton Henry

Participating Frequently

I'm having the same issue using Mail on my Mac Desktop. Attaching a PDY documentsa shows just as a page, but name still has .pdf and can be opened. When sent receiver also does not see PDF icon, just page icon, but does see file name with the .pdf extension. Since PDF documents on my computer do shoe the PDF icon, this must be a MAC problem whether they admit it or not!

Clayton

zacharyd32246773

Participant

The new Apple update 13.1 did not fix the problem, are we sure this is an Apple problem vs an Adobe problem? Did anyone get a response from either company? I submitted a bug report to apple regarding the issue and still have not heard back.

Z

zbigniewk21269822

Participant

Yeap. Confirm. The latest build 13.1 doesn't fix this issue. I have Feedback from outlook for Mac support that Apple is responsible for this issue.

ZK

R

Richard274206758ilk

Participant

Adobe, this needs to be be fixed ASAP. The inability to download PDF documents from an Mac Outlook email seriously impairs work flow. Anf being unable to see what tpye of doc is attached is just plain infuriating. Get it fixed.

V

ValZacc

Participant

It is unreal how Adobe does not reply nor intending to fix the issue.

It is frustrating not seeing the icon of .pdf file in the attachment of the outlook 365 or even Apple Mail.

What else can we do?

Did someone contact Apple to be sure that there is not Ventura problem?

W

wlym

Known Participant

Powerpoint and Excel attachments have their icons in Mail but Adobe PDfs do not. Adobe PDFs do not have icons in Microsoft Outlook either. But this is an Apple problem? A month has gone by since Adobe said their engineers were working on this widespread issue. A month. Still no fix. Not working on fixing the GPU vs CPU color problem either I guess. What a joke.

T

toddz76188475

Participant

Ditto all of the above for Apple Mail (Ventura). Relieved to see it's a common problem and not just MY problem! PDF files fail to attach properly, no icon, if attaching multiple PDFs only one appears with a blank icon, and it cannot be opened by the recipient. Anxiously awaiting an update by Adobe, hope we get notified of a resolution soon!

P

Peter-Erik2620461736bn

Participant

Same problem here. Ventura 13.0.1 and Adobe Acrobat 2022.001.20112

M

matthewa4992178

Participant

Hi Adobe,

I am having the same issue on my Mac. Adobe icons seem fine everywhere else except for when attcahing a .pdf document to an email or receiving an email with .pdf documents. I am currently using macOS Ventura13.0.1.

L

LuisFB

Participant

Same issue here... Please help

Thanks!

Craig Long 66

Participating Frequently

I have same issue in Mail apps, but have also spotted there is no icon when you add a pdf to the dock?

J

JUAN PABLO27210745l2iq

Participant

Same problem. I tried everything I suspect, but it persists. At Ventura, Mail runs very slow.

O

oceana2

Participant

I am having this problem, too, with Apple mail. Ventura 13.0.1 and Acrobat Pro 2017 release (Classic) version 2017.012.30262. Icon shows correctly in file location, but disappears when I import into Apple mail.

A

Anne.05404

Participant

me too, Ventura 13.0.1 and Acrobat Pro:

Architecture: arm64

Processor: Apple M1 Max

Build: 22.3.20258.0

AGM: 7.0.1

CoolType: 8.1.0

JP2K: 3.0.1.51486

H

hopeful_society5FAD

Participant

Me too. macOS, Ventura 13.0.1, and Acrobat Pro.

iMac, Apple M1, 2021.

Architecture: arm64

Processor: Apple M1

Build: 22.3.20258.0

AGM: 7.0.1

CoolType: 8.1.0

JP2K: 3.0.1.51486

Thanks.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded