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D
d.hoepfner
Participant
March 24, 2017
Question

PDF is not readable

  • March 24, 2017
  • 1 reply
  • 1425 views

PDFs generated from our browserbased office management software are not readable with older Acrobat Versions on Mac (OSX 10.11.6, Acrobat X 10.1.16).
All used fonts are embedded but the letters are disarranged. See example below. With the default PDF reader for Mac "Preview" everything is fine.  Thank you for your help.

Example screenshot

All fonts are embedded

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 24, 2017

    Hi D.hoepfner,

    As mentioned, that you are able to view the pdf in Mac preview.

    Could you confirm how the file renders in Mac preview or in any other pdf viewing application?

    We would appreciate if you share more information.

    Regards,

    Akanchha 

    D
    d.hoepfnerAuthor
    Participant
    March 27, 2017

    Hi Akancha,

    below you can see how MAC preview renders the same file. If it is helpful I can send you the pdf (pls give me an address).

    Best Regards,

    Daniel

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 27, 2017

    Hi D.hoepfner,

    Thanks for sharing the information.

    Surely I would share the email where you can send us a sample pdf, so that we will test the same at our end to check whether issue is reproducible or not.

    I have send you a private message, please go through it.

    Regards,

    Akanchha

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