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R3dm4n
Participant
June 19, 2020
Answered

PDF keeps going black

  • June 19, 2020
  • 1 reply
  • 587 views

I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable.  I can't find any issues that match this.  I've reinstalled it a couplle of times and no change.  It was happening before I updated the laptop as well.  Can't work out how to fix it.  Any help appreciated.  I've attached before and after versions of a dummy file which shows what's happening.  Happens with all files - not just this one.

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Correct answer Amal.

Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 20, 2020

Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

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