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A
Anonymous
November 21, 2017
Answered

PDF not opening or just blank and error connecting to a DDE server

  • November 21, 2017
  • 2 replies
  • 1618 views

Hi,

Windows 10 with latest updates.

Adobe Acrobat Reader DC latest version.

Problem:

In Outlook, for example, client opens an attached PDF document and the document opens as blank.

Closes PDF and now cannot open ANY more PDF's until a reboot or manually killing off the processes that were left behind.

Periodically getting a message saying that Acrobat failed to connect to DDE server.

Full uninstall and re-install but has not fixed the issue.

Oddly, when client opens a PDF and finds an issue, when they forward that to another user, that user now has the same issue

At the moment we have a number of clients who have this problem and, as ridiculous as it sounds, we're suggesting that they reboot.

It surely must be a known issue by now?

Any idea when this might be fixed or what I need to do to fix these clients up?

Thanks,

Martin

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    2 replies

    glenr72049057
    glenr72049057
    Participant
    November 21, 2017

    Known issue being worked on.

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    November 29, 2017

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    A
    Anonymous
    November 21, 2017

    Just some additional information - my client produces PDF invoices through Xero and, at the moment, a number of people cannot open them - the same issue as described above - so perhaps the issue is not with the reader but rather the originator of the document. Surely we cannot be the only ones experiencing this?

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