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Billzup90
Billzup90
Participant
June 21, 2018
Answered

PDF Poof

  • June 21, 2018
  • 3 replies
  • 673 views

My MacBookPro, circa 2000, running High Sierra 10.13.5 and Adobe Acrobat, suddenly will not open PDFs attached to inbound emails. I have tried reloading Acrobat, but am having trouble on the Adobe site. After step 2 in the 3 step download process, am transferred to a page selling Adobe's picture service and given no option but to sign up for it. Download does not complete. I have also tried a complete removal of power from computer, router, etc., to no avail.

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    Correct answer Test Screen Name

    Not a solution: For what it's worth your Macbook Pro is much newer than 2000. It was introduced in 2006, and only Macbook Pros from 2010 or later can run High Sierra. While old, all applicable models have 4GB or more of RAM, so that should not be an issue.

    3 replies

    Test Screen NameCorrect answer
    Legend
    June 22, 2018

    Not a solution: For what it's worth your Macbook Pro is much newer than 2000. It was introduced in 2006, and only Macbook Pros from 2010 or later can run High Sierra. While old, all applicable models have 4GB or more of RAM, so that should not be an issue.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 22, 2018

    What's your version of Acrobat?

    Billzup90
    Billzup90Author
    Participant
    June 22, 2018

    Acrobat Reader DC. Version 2018.011.20040. I

    Incidentally my MacBookPro is from c.2010, not 2000. A typo.

    WJM

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