Participant

Question

PDF Printing

Forum|Forum|6 months ago
September 28, 2025
4 replies
527 views

After having proceeded to the latest Adobe Acrobat Reader 25.001.20744 version two days ago PDF files will not be printed anymore completely on two independent HP printer LaserJet 277 and HP LaserJet 281 (both, LAN and WLAN connection).

There will only be printed the most upper about sixth part of the page.

The function "Print as a image" is not available anymore.

Every other file (e.g., Word, Powerpoint, Excel, PNG) will be printed without problems.

When using a screenshot program (Greenshot), and making from this screenshot a PDF file this will be printed correctly.

As to me there is a major problem concerning (HP) printer drivers and the latest Acrobat Reader Update which should timely be solved.

Print

S

Saipayan38133503mhmi

Adobe Employee

Hi @Gregory House @creative explorer @jdenningallsouth @nathanb95513876
Could you please update to latest version of reader and check if the issue persists ?
We had fixed this issue as part of the October release 100 % rollout and this issue should be fixed in latest versions .

J

jdenningallsouth

Participant

Following the recent update to Adobe Acrobat Reader version 25.001.20744, we’ve encountered consistent issues when printing PDFs on Windows 10 21H2 LTSC.

I have a post about on this thread linked here - https://community.adobe.com/t5/acrobat-discussions/printing-issues-with-acrobat-reader-v25-001-20744-on-windows-10-ltsc/m-p/15526244#M520917

N

nathanb95513876

Participant

This latest issue is manifesting itself with Lexmark, Konica and Kyocera drivers as well. MS Edge, Google Chrome, and various other PDF applications all print correctly at this time. Acrobat Reader x86 25.001.20744

creative explorer

Community Expert

@Gregory House The fact that other document types print fine and a screenshot-turned-PDF prints correctly confirms the problem is specifically the way the new Reader is generating the print job data for the HP driver. Try printing from your web browser. Open the PDF in Chrome, Edge, or Firefox. These browsers use their own PDF rendering engines that are independent of Adobe's software. They will likely print the document correctly.

As well, you could create a new PDF. Use the Microsoft Print to PDF Trick! Open the problematic PDF in Acrobat Reader. Go to File - Print. Change the selected printer to "Microsoft Print to PDF" (or a similar virtual PDF printer). Print the document, which will create a new PDF file. Open this new PDF file and try printing it to your HP LaserJet. This process effectively flattens the PDF data, which usually resolves rendering errors.

Have you look to see if the official HP website have the latest full-feature drivers for your HP LaserJet 277 and HP LaserJet 281. Even if they are up-to-date, download and reinstall the drivers. This can clear out any corrupted configuration files that the new Acrobat Reader version might be conflicting with.

m

G

Gregory HouseAuthor

Participant

Using Firefox browser und the Microsoft Print-to-PDF "trick" in fact solved the problem. Many thanks for the quick and helpful answer!

However, these procedures are time-consuming and awkward. Will Adobe solve the problems with the next update?

NB:

HP drivers are up-to-date as I can see.

Print to image also works when I delete the "only gray" option.

creative explorer

Community Expert

@Gregory House I know some government forms don't even work properly in Chrome, so we have to switch browsers like Firefox for it to work properly with PDFs... Sometimes, it isn't Adobe's fault, it can be the web browsers issues as well!

m

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