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Absolute_Drug_Testing_306
Participant
January 11, 2017
Question

PDF reader crashes

  • January 11, 2017
  • 3 replies
  • 3007 views

My business uses the adobe acrobat reader DC, and this morning it started crashing.

I would get this error message:

"Adobe Acrobat Reader DC has stopped Working"

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

I have Uninstalled and Re-installed the program 3 times. I have uninstalled the last updates.

And I have restarted my computer about 10 times.

I use Windows 10, and any help would be greatly appreciated.

My business depends on this function.

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    3 replies

    Adobe Employee
    apangasa11851843
    Adobe Employee
    January 13, 2017

    Hi,

    We are sorry for the inconvenience caused by this issue to you. We are aggressively working on the issues and finding out the right fixes for the issue. In the meantime, we have identified some workarounds that can help you resolve the issues. Please do try out the workarounds suggested in this post.

    There are some issues that are causing application crash soon after the file opens. The issues that are you seeing might fall in one of the categories stated below.

    Issue 1) Compatibility Mode for Windows 7

    A crash is observed on running application with Windows 7 compatibility mode. To check if this is causing the application to crash on your machine and to fix this anomaly, please follow the steps given below:

    1. Right click on the application icon of Adobe Acrobat Reader
    2. You will see a Properties Dialog.
    3. Switch to Compatibility View tab as shown in the snapshot below and turn off "Run this program in compatibility mode for:"

    This should solve the issue.

    Issue 2) Missing registry value "tBuiltInPermList"

    There is a registry value which if not found by application, crashes the application.

    To validate if your issue falls under this category and to fix it, please follow the steps given below:

       1. Press on the search windows icon and enter "regedit" as shown below:

        2. Click on the regedit command to open registry keys.

        3. Navigate to the registry key shown below:

      4. Check that you have the highlighted registry value "tBuiltInPermList" present in the registry hive.

      5. If not, rename "cDefaultLaunchAttachmentPerms"

    Issue 3) Protected View issue

    There is an issue with Reader PM causing a crash. Please use the information provided on page Protected View feature for PDFs (Windows), Adobe Reader  to turn off Protected View.

    This should solve the issue.

    I hope this helps.

    Thanks,

    Ankit

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    January 19, 2017

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please let us know how it goes.

    Thanks,

    -ashu

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2017

    [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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