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vallimaaron
vallimaaron
Participant
October 9, 2018
Question

PDF Signature

  • October 9, 2018
  • 1 reply
  • 2653 views

Hi,

For most of my PDF's that I print for work, at the bottom of the page where the signature is. There is always a big black box on top of the signature.

If someone could help me on what this issue could be I'd appreciate it, thank you very much!

This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
October 9, 2018

Hello Vallimaaron,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Which operating system/version are you on? 

Try printing the PDF file as an image and check, to print the PDF file as an image, refer to the help article Print PDF as image | Adobe Acrobat, Reader

What is the make and model of the printer installed? Make sure that you have the latest version of the printer driver/firmware installed.

Is it specific to one PDF or with all the PDF files? As, if there is document security applied on the PDF, you may not able to print the PDF files containing signatures.

In the Print dialog box, make sure that under "Comments & Forms", it is set to either "Document and Markups" or  "Document and Stamps"

Also, install the latest version of Adobe Reader 19.008.20074 from help>check for updates, reboot the machine and check.

If it is specific to one PDF file, is it possible to share the file with us so that we can test it at our end?

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

vallimaaron
vallimaaronAuthor
Participant
October 10, 2018

So I did print the PDF as an image and everything is updated. Its only my PC that is doing this to at least 90% to paperwork that I print, everyone else here that I work with prints the paperwork with no problem. So my question is, do I have to keep putting that option of 'print PDF file as an image'? Cause if I do, that's going to be super annoying.

thank you

V
Adobe Employee
Vishal@PDF
Adobe Employee
October 11, 2018

Hi vallimaaron​,

I assume that you are on 19.008.20074 after post from AnandSri. Also, you shouldn't need to put Print as image option always and we would investigate your case. Will it be possible for you to share one of your PDF and snapshot of it's output where there is big black box mostly? I will message you with more details.

Also, please share details of your printer model/driver.

thanks,

Vishal

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