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johnb53056479
Participating Frequently
July 13, 2017
Answered

PDF Signature does not work

  • July 13, 2017
  • 1 reply
  • 2747 views

I had am creating some documentation for our users when they set up their PDF signatures. There has been a problem with setting up these signatures with new Adobe configuration. This is a sample of the new configuration:

There is a way to configure Adobe Reader to allow the ability to setup signatures the previous way which looks like this:

I cannot find how to configure Adobe to revert to the method that works. Adobe has told me that there is a bug and the work around is to change the configuration to the way it was previously.

    This topic has been closed for replies.
    Correct answer Tariq Dar

    Hi Johnb,

    There was an issue and that has been fixed in previous updates. I would suggest checking if you have any pending updates, to check launch Reader>Help>Check for updates.

    Would you let us know what exactly is the problem you are facing while creating a digital Id? If the application doesn't remember new id, try launching Reader with admin rights and try recreating the ID and check if that resolves the problem.

    If you are already have found a solution to this issue, please update this thread with your findings that may help others.

    -Tariq Dar

    1 reply

    T
    Tariq DarCorrect answer
    Legend
    July 24, 2017

    Hi Johnb,

    There was an issue and that has been fixed in previous updates. I would suggest checking if you have any pending updates, to check launch Reader>Help>Check for updates.

    Would you let us know what exactly is the problem you are facing while creating a digital Id? If the application doesn't remember new id, try launching Reader with admin rights and try recreating the ID and check if that resolves the problem.

    If you are already have found a solution to this issue, please update this thread with your findings that may help others.

    -Tariq Dar

    J
    johnb53056479Author
    Participating Frequently
    July 24, 2017

    Thanks Tariq. I was just trying to provide internal documentation for our users when it came to setting up their Adobe signatures. If the issue has been fixed, there should be no issue. Can I ask you, is the "modern user interface" method found more commonly in Windows 8 and Windows 10? John

    T
    Tariq Dar
    Legend
    July 24, 2017

    Thank you for your quick response, John.

    This new User interface is independent of operating system. This was released as product enhancement and as new UI change. 

    Let us know if you have further questions.

    -Tariq Dar

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