PDF thumbnails in personal computer look different than the thumbnails on work computer

Question

I have been seeing this issue for months. Today I was given a new work laptop and the issue persists.

The thumbnails on my personal computer look perfect while it has an additional white space on my work computer. The Adobe logo even has a different location. I am attaching two pictures so you can compare.

What could be the cause of this issue and how it could be fixed?

Personal Computer

Work Computer

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out and sorry for the delay in response.

As the icons appear differently on both machines, did you check if you are using the same version on both?

Please ensure that the application is updated to the latest version.

Could you please check ad share application version installed on both the machine?

Also, please let us know the OS on both machines.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

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