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manfredk97014198
Participant
November 27, 2016
Question

PDF to WORD-conversion does not work despite a validated subscription

  • November 27, 2016
  • 1 reply
  • 294 views

Bestellnummer ADD000072482DE

Hi.

I tried to convert a pdf to word today but the program asks me to pay for a new subscription of this service. I still have a valid subscripton for this service (see above). I logged out and in again on the pdf reader but it did not help. Please let me know how to solve this problem asap.

Best,

Manfred

    This topic has been closed for replies.

    1 reply

    Poorvi Singhal
    Poorvi Singhal
    Participating Frequently
    November 28, 2016

    Hi,

    Sorry for the inconvenience caused to you. Can you please share a snapshot of the error message you see?

    Also, please try the workflow on https://cloud.acrobat.com/exportpdf  and let us know if you are able to convert on web?

    Regards,

    Poorvi

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