PDF to Word document

Hi Joseg61514172,

Which application you are using to convert the PDF to word document, Is it Adobe Reader DC or Acrobat DC?

As I have checked your account and found a subscription for Acrobat DC which would help you with the conversion.

If you are opening document in Adobe Reader DC then its not going to work, as Reader Dc is a free application and it doesnt allow to convert the document.

Please ensure that you are working with Acrobat DC and if it is not downloaded in your computer Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this doesn't help.

Regards,

Akanchha