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Aki Kazeta
Participant
July 5, 2021
Question

PDF with garbage characters

Our company receives PDF invoices. When we preview, open from within Outlook, or download the PDF to desktop and then open, the PDF contains a large amount of garbage characters. However, when the email with the PDF is forwarded to another person, the garbage characters are gone.

 

This isn't isolated to a single recipient. We have 2 employees that receive the invoices and their workaround is to forward the invoice to the other.

 

Any ideas?

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3 replies

Test Screen Name
Legend
July 6, 2021

When you download to the desktop, is it opening in Acrobat Reader, for sure? Other apps might run instead/ Look at the window title to check. No windows title - not Acrobat Reader (on Windows).

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Aki KazetaAuthor
Participant
July 7, 2021

Yes. Definitely opening in Acrobat Reader DC.

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Aki KazetaAuthor
Participant
August 9, 2021

BUMP

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