PDF with garbage characters

Forum|Forum|4 years ago
July 5, 2021
1 reply
425 views

Our company receives PDF invoices. When we preview, open from within Outlook, or download the PDF to desktop and then open, the PDF contains a large amount of garbage characters. However, when the email with the PDF is forwarded to another person, the garbage characters are gone.

This isn't isolated to a single recipient. We have 2 employees that receive the invoices and their workaround is to forward the invoice to the other.

Any ideas?

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Test Screen Name

Legend

When you download to the desktop, is it opening in Acrobat Reader, for sure? Other apps might run instead/ Look at the window title to check. No windows title - not Acrobat Reader (on Windows).