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D
defaultupoesj65xm4i
Participant
April 27, 2021
Question

pdf won't convert to word dcoument

  • April 27, 2021
  • 1 reply
  • 394 views

I purchased the cheaper plan because truly I just needed to convert pdf to word documents. I was using one of our older computers at school and we got newer ones. I have logged into my adobe account and have tried to convert a pdf to a word doc and it keeps saying there is a conversion failure, something goes wrong with uploading the pdf. what do I do?

Thank you!

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1 reply

Amal.
Amal.
Legend
April 28, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to export the PDF to Word and getting the file conversion error.

 

- What is the workflow/steps you are doing to export the PDF to Word?

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, please check out the help article https://helpx.adobe.com/document-cloud/kb/file-never-converts.html and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

D
defaultupoesj65xm4iAuthor
Participant
April 28, 2021

Thank you for you help!

1. I will either open up a pdf that is saved on my desktop or open a new pdf I just downloaded through adobe. From there I will go to the export pdf tab and click what pdf I want to export. Next I will click on the conver button and the failure message will pop up.

2. I have tried multiple pdfs and all come back the same. 

Thank you!

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