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peig28305423
Participant
November 28, 2017
Answered

PDFs opening in gibberish for some but not others

  • November 28, 2017
  • 5 replies
  • 37999 views

I have a few users who cannot open certain pdfs with out it being gibberish, they can how ever open pdfs form other senders and the appear fine. I can open the pdfs that appear in gibberish for the user, and the pdf looks normal. I uninstalled and reinstalled Adobe reader and it worked for a little and now the user sees gibberish again. I am not sure what is changing in between that Adobe needs to keep being uninstalled.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

Thanks,

Akanchha

5 replies

ja321
ja321
Participant
December 17, 2018

Hello,

I am having the same problem. Software and preferences up-to-date. What can I do?

    D
    Daniel27088724zxi0
    Participant
    November 11, 2022

    Gibberish again...did the use local fonts trick...no luck...

     

      michaelp77799784
      michaelp77799784
      Participant
      June 12, 2023

      Same issue for us, only current fix is to use another pdf viewer 😞

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 27, 2018

      Hi there!

      Sorry for the delayed response and inconvenience caused. Please navigate to Adobe Reader's Preferences from Edit>Preferences>Page Display, and under rendering, select "Use Local Fonts", Click OK and see if this brings any difference.

      Make sure that the fonts are installed on the local machine. If you have Acrobat installed, run the Font Fixup from Preflight(Optimize PDF tool).

      Is it specific to one PDF or with all the PDF files? Are you using freeware Adobe Reader or Acrobat and what is the version of Acrobat/Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

        C
        Cuitlahuac
        Participant
        May 9, 2020

        Hi Sri, the "use local fonts" option solve my problem of not showing Arial fonts in pdf documents, thanks!

        C
        chrisy91774091
        Participant
        June 26, 2018

        This is still happening. I just got a message that adobe replaced Arial font with some random font I have never heard of. Adobe DC. All updates installed.

          D
          dd37941927
          Participant
          March 9, 2018

          This is not helping one of our installations.. we have had our IT company look into the problem.. they have contacted adobe on it and yet still the issue exists randomly on only ONE pc.

            C
            companyl62727193
            Participant
            November 28, 2017

            I'm having the same issue.  Please advise.

              A
              Anonymous
              November 28, 2017

              Same thing here since about one week

              Fit with last update of Adobe I think!

              AkanchhaS8194121
              AkanchhaS8194121Correct answer
              Legend
              December 1, 2017

              Hi all,

              Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

              More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

              Please try it out and let us know your feedback.

              Thanks for your patience and support!

              Thanks,

              Akanchha

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