Skip to main content
Participating Frequently
July 31, 2021
Question

PDFs suddenly won’t save to document cloud

The "Save to Document Cloud" function in Acrobat Reader has suddenly stopped working today. I get the error message, "Unable to save the file to Document Cloud.  A copy has been saved to your device."  Initially it gives me the usual green message, "Saved to Document Cloud," but a few seconds later it switches. 

I'm using a 2020 iPad Air, running the latest version of iOS.  I've checked my iPhone, and the issue occurs there too, so it appears to be a problem with the app.
I've never had a problem before.  
Both Reader & iOS last updated five days ago, I have successfully saved files to Document Cloud since that time though, so it shouldn't be related to the updates.  All files seem to be affected, not just ones downloaded today - I've tried saving files I've previously saved successfully, with no luck. 
I've tried everything I can think of - logged out of the app & in again, reset the iPad, checked the settings for iCloud & Reader - nothing has worked. 
Any ideas would be very much appreciated!

 

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

jrubenachAuthor
Participating Frequently
July 31, 2021

Also, I just deleted the app & reinstalled it (on my phone, wasn't risking it on my iPad!) and it made no difference. 

Translate