PDFs with no bytes

Hello Cheryls,

Sorry for the trouble you had while opening PDF file with Adobe Reader. I have checked the records with your current Adobe ID and there is no Acrobat/Document Cloud Service/License is registered.

As Jane and Gilad correctly mentioned that Adobe Reader is a free software and it cannot create a PDF and the current workflow you mentioned to create the PDF is Microsoft Save as PDF function.

Could you please share the complete workflow for creating the PDF? Have you tried opening any other PDF file?

You may refer and try the suggestion from Adobe article Can't open PDF

We're here to help, just need more info.

Thanks,

Anand Sri.

Reader can't create PDF files, so you're using Microsoft's function to do it. It has nothing to do with Adobe.

If there are zero bytes, there is nothing there.

When you first create the PDF, how big is the file? Is the zero bytes immediate? Or does it happen later?

Please list all of your steps, including versions of the software used.