Performance issue

Question

Hey all,

i have an issue with Adobe reader. I strugling with it for along time. Every time when i uninstall and instal again reader it solves problem for a moment, but its not good solution.

I have an issue than whenever i open PDF it takes for minutes, sometimes for more than 10 to open PDF. This ins't dependent on size of file. It do same thing with small pdf and with big pdf too.

I have HP Probook 450 G10

Does anyone have any ideas?

thanks alot.

ravinderg62643219 · Answer

Hi @michal_7800

Apologies for the problem. Could you please share us the logs so that we can look into the issue

Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Regards

Ravi

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