Skip to main content
Participant
May 9, 2017
Answered

Personal stamps? .- Disappeared after updating to latest version??

  • May 9, 2017
  • 1 reply
  • 6626 views

All my own custom made stamps disappered when I updatet to the latest version of Adeobe Reader, and I can´t make new ones! When I try the picture doesen´t show, and I can´t click the OK button to proceed. Anyone who know wht to do?

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi monikal32935663,

    Updating application does not remove the custom stamps.

    Try once to check the files in AppData.

    Open the Run window and type "AppData" and select Roaming > Adobe> Acrobat > DC> Stamps.

    Check if you can find the custom stamp files there.

    Please try repairing the application. Go to Help menu > Repair Installation.

    Could you please share the exact steps you do to create custom stamps.

    Please let us know where the picture doesn't show.

    What are the exact dot version of Adobe Reader and OS you installed on your system?

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Legend
    May 9, 2017

    Hi monikal32935663,

    Updating application does not remove the custom stamps.

    Try once to check the files in AppData.

    Open the Run window and type "AppData" and select Roaming > Adobe> Acrobat > DC> Stamps.

    Check if you can find the custom stamp files there.

    Please try repairing the application. Go to Help menu > Repair Installation.

    Could you please share the exact steps you do to create custom stamps.

    Please let us know where the picture doesn't show.

    What are the exact dot version of Adobe Reader and OS you installed on your system?

    Regards,

    Meenakshi

    Participant
    May 10, 2017

    I had to repair the application and now everything is back as it should be. Thanks fo ryour help