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Francesco75
Participant
October 4, 2018
Answered

Pictures truncated while printing

  • October 4, 2018
  • 4 replies
  • 4238 views

Hello,

Since the update of my DC reader in version 2019.008.271 (vs 2018.xxx) some images are truncated when printing while everything is correct on the screen.

The only solution is to print "as an image" but the quality does not suit me.

Yesterday on the PC with the version 2018.xxx everything worked well while on another PC with the version 2019.008.271 it did not work.

This morning the update was made on the PC and it does not work anymore.

Is it possible to download the 2018.xxx.xxx vesion?

Thank you in advance.

      This topic has been closed for replies.
      Correct answer TanviRastogi

      Hi

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback.

      Thanks for your patience and support!

      -Tanvi

      4 replies

      robertf19262724
      robertf19262724
      Participant
      October 4, 2018

      This issue was brought to my attention at work this morning.  I replaced the jpeg with a bitmap and it printed correctly.  Still not the real solution however.

      TanviRastogi
      Adobe Employee
      TanviRastogiCorrect answer
      Adobe Employee
      October 8, 2018

      Hi

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback.

      Thanks for your patience and support!

      -Tanvi

      prometalb82513000
      prometalb82513000
      Participating Frequently
      October 9, 2018

      It works for us!

      Thank you!

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        October 4, 2018

        Hi all,

        Thank you for reporting this issue.

        Please provide the information asked below:

        - OS version installed on the machine

        - Printer's driver and model details

        - Is it happening with a single PDF or all PDFs?

        -  Have you tried any other printer?

        - Could you please share any sample PDF with which you are experiencing this issue?

        Please refer to the steps provided in the following help link to share the document How to share a file using Adobe Document Cloud.

        We will be waiting for your response.

        Regards,

        Meenakshi

        F
        Francesco75Author
        Participant
        October 4, 2018

        - OS version installed on the machine

             Win 10

        - Printer's driver and model details

             HP4015x - Driver HP P4014/P4015 PCL6 ver 10.0.17134.1

        - Is it happening with a single PDF or all PDFs?

             Every PDF

        -  Have you tried any other printer?

             Yes. Same problems.

        - Could you please share any sample PDF with which you are experiencing this issue?

        Please find the link : Adobe Document Cloud

        TanviRastogi
        Adobe Employee
        TanviRastogi
        Adobe Employee
        October 4, 2018

        Thanks for reporting the issue.

        Acrobat team is aware of similar issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. We will keep you all updated on the progress.

        We got some files form some of you already which are of great help in validating the issue. If not sent yet, it would be great if you can provide one of your file to us so that we can confirm it is the same issue. You can share files via Document Cloud.

        Thanks

        Tanvi

        prometalb82513000
        prometalb82513000
        Participating Frequently
        October 4, 2018

        Same exact problem for me also, on all the PCs having reader installed (90). Is there a rollback option or a fix??

        thomaspez
        thomaspez
        Participant
        October 4, 2018

        Have the same problem!

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