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Porus5DB1
Participant
September 17, 2021
Answered

PKCS#11 gets added but can't log in as as the log-in button is Greyed out.

  • September 17, 2021
  • 2 replies
  • 4802 views

Hi, my Adobe reader 'Digital ID and Trusted Certificate Settings' page is greyed out in OSX Big Sur and while I can add a PKCS#11 token, it doesn't reflect in the above page when I click on it. So I can't log in. Can someone help please? Thank you.

    This topic has been closed for replies.
    Correct answer Prashant.

    Hi @Porus5DB1 

     

    It could be a reason that the etoken module that you are using is not compatible with latest Reader. Could you please try to reinstall the latest etoken driver and then try to attach the latest module to pkcs11 module settings in Reader Preferences.

    1. Open Preferenes->Signature – Identities & Trusted Certificates; 
    2. Select PKCS11# Modules and Tokens;
    3. Select Attach Module and then provide the correct dylib path for your etoken.
    4. Select your token provider's name and select Login and type the password of the token.

    After that try signing.

    Let us know if this helps.

     

    Thanks,

    Prashant.

    2 replies

    P
    Adobe Employee
    Prashant.Correct answer
    Adobe Employee
    September 23, 2021

    Hi @Porus5DB1 

     

    It could be a reason that the etoken module that you are using is not compatible with latest Reader. Could you please try to reinstall the latest etoken driver and then try to attach the latest module to pkcs11 module settings in Reader Preferences.

    1. Open Preferenes->Signature – Identities & Trusted Certificates; 
    2. Select PKCS11# Modules and Tokens;
    3. Select Attach Module and then provide the correct dylib path for your etoken.
    4. Select your token provider's name and select Login and type the password of the token.

    After that try signing.

    Let us know if this helps.

     

    Thanks,

    Prashant.

    P
    Porus5DB1Author
    Participant
    September 23, 2021

    Thank you, Prashant. This solved my problem. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 17, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat Reader forum so that proper help can be offered.

    P
    Porus5DB1Author
    Participant
    September 17, 2021
    Thank you, Peru Bob.

    I’ll ensure that I post in the correct forum the next time.

    Best Regards, Porus
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