Plan will not load

Question

I purchased a 1-year subscription to a plan. I received a notification that it was accepted via email. I have opened Acrobat Reader DC and logged in. It shows my user name. When I try to use  a tool such as rotate pages or delete pages, I am asked to purchase a plan. When I checked my account, many of the entries show "Unable to load"

Nancy OShea · Answer

[Moderator moved from Using the Community forums to Acrobat Reader.] @Grey25694929ln9c,Please check your online account below to confirm your subscription is what you think it is and active.https://account.adobe.com/plans FREE Acrobat Reader has limited functions.  With it you can view, comment & sign PDF.https://acrobat.adobe.com/us/en/acrobat/pdf-reader.htmlPaid Acrobat Pro DC -- the complete solution for creating, editing and saving PDF.https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.htmlInstall Acrobat Pro from Creative Cloud desktop app. Once installed, you can start it from your Windows or Mac Start Menu. Post back if you need more help.

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