Skip to main content
E
eladg86357297
Participant
May 3, 2017
Answered

Please help... can't use Adobe Reader because of constant BSOD errors

  • May 3, 2017
  • 3 replies
  • 1411 views

Hi,

I'd appreciate any help here.

I'm using Adobe Reader for work purposes and lately I'm completely unable to use it due to repeated BSOD errors caused by even clicking a single click on PDF file in order to preview it in Windows Explorer.

The error I'm receiving is Kernel Trap Mode.

I'm using a Dell Inspiron 15, 3000 series with Windows 10 64 bits installed.

I have an Intel Core i7-5500 @ 2.4GHz with 8GB RAM.

I have the following details about my error:

Log Name:  System
Source:    Microsoft-Windows-Kernel-Power
Date:      03/05/2017 09:59:51
Event ID:  41

Task Category: (63)

Level:     Critical
Keywords:  (70368744177664),(2)
User:      SYSTEM
Computer:  BooPC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2017-05-03T06:59:51.071062700Z" />
<EventRecordID>10094</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>BooPC</Computer>
<Security UserID="S-1-5-18" />

  </System>

  <EventData>

<Data Name="BugcheckCode">127</Data>
<Data Name="BugcheckParameter1">0x10</Data>
<Data Name="BugcheckParameter2">0x80050033</Data>
<Data Name="BugcheckParameter3">0x1506f8</Data>
<Data Name="BugcheckParameter4">0x51ad1da6</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">4</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>

  </EventData>

</Event>

Again, would appreciate any help here, since apparently I can't reach Adobe for help other than this forum.

Thank you,

Elad

This topic has been closed for replies.
Correct answer eladg86357297

Update:

ummm, for now, it seemed I have solved my own problem

Following another thread I found here, I used the following MS install/uninstall solver in order to uninstall all Adobe Reader programs from my machine (which I was until than unable to due to a "no valid sequence could be found for the set of updates" error):

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Following the fix applied by this Solver, I was able, through Adobe Reader direct install page, to successfully re-install and run Adobe Reader.

Elad

3 replies

E
eladg86357297Author
Participant
July 12, 2017

Please Please Please Please help...

I can't open or even preview any Acrobat Reader document on my PC.

If there is any Adobe staff monitoring this community site - please.

Adobe does not provide any online or phone assistance, and I am using PDF files for my work.

I would appreciate any assistance here.

Elad

E
eladg86357297Author
Participant
June 22, 2017

Hi,

well apparently I still have this issue after all.

I would appreciate any help here from anyone who has this issue:

BSOD every time I try to open any instance of Adobe, even Windows Explorer preview.

Stop code is UNEXPECTED_KERNEL_MODE_TRAP

thank you,

Elad

E
eladg86357297AuthorCorrect answer
Participant
May 3, 2017

Update:

ummm, for now, it seemed I have solved my own problem

Following another thread I found here, I used the following MS install/uninstall solver in order to uninstall all Adobe Reader programs from my machine (which I was until than unable to due to a "no valid sequence could be found for the set of updates" error):

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Following the fix applied by this Solver, I was able, through Adobe Reader direct install page, to successfully re-install and run Adobe Reader.

Elad

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices