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Louinfog
Louinfog
Participant
December 9, 2016
Question

Please help me...quick books can't....Insufficient data for an image [2016]

  • December 9, 2016
  • 1 reply
  • 1492 views

PLEASE HELP!  Seriously I'm at the end of my rope!

 

I am running Quick Books 2106 in Windows 10.

 

When we send invoices or estimates, the customer can not open the PDFs or print them.  Sometimes they can, most times not.  Error message reads "Insufficient data for an image."

 

On phone with Quick Books yesterday.  I had to buy their service program for 24-7 help and assistance- which I thought it would be worth it to fix the problem. ONE HOUR AND 57 MINUTES LATER the geniuses at QB says its a problem with Adobe Reader.  During the fix, the QB guy changed my reader to Adobe Reader 11 which is suppose to fix this issue.  It did not.  Then QB says I need help from Adobe and there is nothing they can do, but they will refund the money.

 

Please, there has to be a guru out there who can help me.  I can't be the only one in the world with this problem.

 

So I am on my knees pleading the computer gods of forums-Please bring me the answer to my prayers-Fix my problem, fix my day, fix my office and I swear I will not ask for a single thing but this single wish for Christmas-even though I really did want that cute pair of boots I saw online last week.  I willingly sacrifice my only Christmas wish for Quick Books to work properly!!

 

Helplessly yours-

Lou in the fog

 

This topic has been closed for replies.

1 reply

~graffiti
~graffiti
Legend
December 9, 2016

That indeed means there is an issue with the file itself. Quickbooks is creating the pdf so it would be a Quickbooks issue. Some pdf viewers will ignore these types of issues but Adobe products are a little more strict about pdf's that don't match their compliancy.

Personally, I would download the trial version of Adobe Acrobat and use it to create a few pdf's from Quickbooks then test them to see if this issue clears up. If it does, then you'll want to purchase Acrobat.

Louinfog
LouinfogAuthor
Participant
December 9, 2016

Okay.  Did this.  Downloaded the trial version of Adobe Acrobat.

Still nothing.

~graffiti
~graffiti
Legend
December 9, 2016

Ok. But did you use Acrobat to create the pdf file (I didn't mean to just try to open it in Acrobat) and if so, what exact steps did you take to create the file from Quickbooks to the pdf?

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