PLEASE HELP PDFs sent via Reader DC deliver as a page telling the other person they have to upgrade their Adobe

Forum|Forum|9 years ago
December 7, 2016
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My work software exports a PDF that is a signable PDF. When I email this to customers that don't have the latest version of Reader DC it just shows as a page telling them to upgrade. How can I change this so that it just sends as a standard PDF that anyone can enter. I don't care if its signable.

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~graffiti

Legend

They need to download the emailed pdf attachment and open it in Reader itself. It sounds like they are using a web browser that has it's own pdf viewer. These viewers work fine for the most part but if it's a pdf form (signable) especially, they have problems.

drewl81485144作成者

Participant

most of my customers are opening these pdfs on their phones or ipads. How can change it from a pdf form to just a standard pdf that can open on anything?