PLEASE HELP PDFs sent via Reader DC deliver as a page telling the other person they have to upgrade their Adobe

Question

My work software exports a PDF that is a signable PDF.  When I email this to customers that don't have the latest version of Reader DC it just shows as a page telling them to upgrade.  How can I change this so that it just sends as a standard PDF that anyone can enter.  I don't care if its signable.

~graffiti · Answer

They need to download the emailed pdf attachment and open it in Reader itself. It sounds like they are using a web browser that has it's own pdf viewer. These viewers work fine for the most part but if it's a pdf form (signable) especially, they have problems.

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