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joyceg77821539
Participant
November 19, 2018
Question

pop up

  • November 19, 2018
  • 4 replies
  • 431 views

I keep getting a pop-up every single time I open a pdf. I have purchAsed aDOBE EXPORT. and I AM STILL GETTING THE POP-UP. THIS HAS BEEN GOING ON FOR MORE THAN A MONTH

    This topic has been closed for replies.

    4 replies

    AnandSri
    Legend
    December 26, 2018

    Hi All,

    I am sorry for the delayed response and inconvenience caused, as the per the issue description, it seems that you are getting the start tour pop up, if yes, please refer and try the suggestion from the following help article How do you get rid of the pop up screen you your new adobe reader DC 2019 edition.

    Let us know if you have a different query and to post a screenshot, please refer to the help article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    We're here to help, just need more info.

    Regards,

    Anand Sri.

    Legend
    November 19, 2018

    You can't attach images, but we're on the same page now.

    It didn't hang around for me. Did you try closing it with the "X"?

    joyceg77821539
    Participant
    November 19, 2018

    I have to “x” out just to read or scroll through the document! Which is a minimum of 60-100 times per day

    Legend
    November 19, 2018

    You still haven't told us what pop up...

    Legend
    November 19, 2018

    What exactly does this pop-up say?

    joyceg77821539
    Participant
    November 19, 2018

    And before you ask….YES. I have taken the tour. Which was nothing more than to show that I can share files.

    I also purchased the export program for 1 year….