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Sterlin29888055cwpt
Participant
January 30, 2024
Question

Pop Up Issue

  • January 30, 2024
  • 3 replies
  • 7795 views

Hi, everytime i open a pdf using Adobe Acrobat , a pop up saying "Please read and accept the Adobe General Terms Of Use" comes up and it never closes even if i click "Accept" multiple times.

 

    3 replies

    P
    prince_9407
    Participant
    October 7, 2025

    hello Adobe Team ! 

    The same issue on my Adobe Acrobat also . This error comes once i open the PDF. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 8, 2025

    Hello @prince_9407

     

    I hope you are doing well, and thank you for reaching out.

     

    Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    Have you tried the suggestions from this article: https://adobe.ly/46SLEcg

    If not, please try again and let us know if the issue persists.

     

    Thanks,

    Anand Sri.

    H
    HASHIL37129855p41v
    Participant
    May 2, 2024

    The same thing happens to me on my personal laptop, office laptop and office PC. This is a big bug. but I noticed it's only for specific files not for all.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    January 31, 2024

    Hi @Sterlin29888055cwpt ,

     

    Sorry for the trouble. 

    If you are comfortable using Windows Registry Editor, please try the "Advanced Solutions" section from this Help page: https://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html. 
    Otherwise, try the cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, and uninstall the application from the machine. Try restarting your machine once you are done. 
    You can download the Adobe Acrobat Reader using this link: https://get.adobe.com/reader/. Let us know how it works for you. 

    Regards,
    Tariq Ahmad

     

    H
    Huy35713072s78g
    Participant
    February 27, 2024

    I have same problem, i try all solutions, but it doesn't work. Please help.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 28, 2024

    Hi Huy35713072s78g,

     

    Thank you for reaching out. 

     

    Could you please share the Acrobat and OS version on your machine? It would be helpful if you could share the screen recording of the workflow so we can share it with the team.

    Also, share the logs using the steps suggested in the following help document: https://adobe.ly/3Tf06FH. 

    We will get this checked.

     

    Thanks,

    Meenakshi

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